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What is Canswer?

It is a unique peer-support network of cancer survivors, for patients. By being a part of this network, you can support patients by speaking to them on a call.

Why should I join the Canswer network?

Einstein said, “The only source of knowledge experiences”. Only you, the survivor, has the real experience to support and guide patients who are still fighting cancer. Most patients say talking to a survivor is an important way of dealing with the disease. We want this network to provide a simple way for survivors to support patients, by just making a call.

What is expected of me during the call?

Simply share your experience with the patient honestly. Most patients may have questions on situations that cancer patients face commonly, you can use your own experience to answer. Good listening and encouragement can do wonders.

How will I know if any patient wants to talk to me?

Patients who find your profile as a match can request an introduction to you through our website. Our team will get in touch with you to seek a time that is convenient for you to take the call. We will schedule the call to introduce you to the patient at the appointed time.

Will my identity and contact details be shared?

Your contact details (such as name, phone, email, etc.) are never shared with anyone. We will facilitate the call using a phone line that doesn’t reveal your number during the call.

How much time do I have to devote, if I join this network?

Calls are only setup after taking a prior appointment with you. There is no expectation of minimum or maximum number of calls you have to take, it’s totally up to you. The normal duration of a call is up to 20-30 mins. If the patient needs more time, we request them to schedule a separate call.

Do I get paid for attending calls?

Yes. We appreciate the time you make from your busy schedule to support patients. As a token of appreciation, we provide Rs. 1000/- at the end of every five calls you support.

Please follow these Do’s and Don’ts while guiding patients or caregivers:

• It is desirable to share facts rather than emotions.

• Avoid suggesting any alternative treatment options, just share facts about your treatment, treating doctor and hospital.

• Don’t compare outcomes of various cases that you know of or have read about.

• No assurance like “everything will be alright”.

• No discouraging statements.

• Do not try to answer common questions like “Why Me?”, maybe say that it can happen to anyone.

• Do not sound sympathetic, avoid using words like “I am sorry to hear…”.

• Sharing must be done discretely without trivializing the patient’s experience.

• Do not glorify or share the distress of your own experience.

• Always encourage patients to consult and listen to a doctor and obey regimes prescribed by the doctor.

• It’s ok to say “I don’t know” if you feel you don’t have the knowledge to answer something.

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Note: DCode Care doesn’t charge anything to patients for coordinating enquiries and booking appointments to its patients.